Refund Policy

Automatic eligibility

A first successful subscription payment is eligible for a full self-service refund within 14 calendar days when none of the subscription credits funded by that payment have been used. A renewal or paid plan-change charge is eligible within 7 calendar days under the same unused-credit condition.

Because subscription credits are consumed before permanent welcome credits, generating with paid credits makes that payment ineligible for the automatic unused-payment refund. Cancelling a subscription does not by itself refund the current paid period.

Other refund requests

Duplicate charges, confirmed non-delivery, prolonged service failure, unauthorized transactions and rights required by applicable consumer law are reviewed separately. Contact support promptly. Do not file a chargeback before giving us a reasonable opportunity to investigate, unless your bank or applicable law requires otherwise.

Processing

Eligible refunds are submitted to Dodo Payments and returned to the original payment method. Dodo supports full or partial refunds within its operational refund window, which is currently 30 days after payment. Bank processing times vary. Credits related to a successful refund are revoked; already-consumed credits are never converted into a negative balance.

Account closure does not automatically request a refund. Request any eligible refund from Billing before asking us to close the account, or contact support afterward.

Legal rights

This policy does not limit mandatory cancellation, withdrawal, refund or remedy rights that apply in your location.